Contact

Questions, feedback, or need more information?

Is your question not answered on one of our information pages, or is something unclear? Please email service@urbntees.com. Please include your name, phone number, and your city. Please provide product photos when requesting after-sales service.
Customer Service - Opening Hours:
Monday to Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Closed on Sunday.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we typically need 3 to 7 days to process your order before shipping. Rest assured, we'll do everything we can to get your order to you as quickly as possible! Once your order ships, the estimated delivery time is between 14 and 30 days, depending on your country or region. Please note that holidays may affect delivery times. Q: What is the company's return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Processing your return or exchange takes at least 14 days from the date you receive your item.
Q: How can I contact you about my order?
A: You can contact us by email at service@urbntees.com or through the form on this website.