Terms and Conditions

OVERVIEW

This website/application is operated by the Boutiquen team. Throughout this website/application, the terms "we," "us," and "our" refer to the Boutiquen team. Boutiquen offers this website/application, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

1. Definition of Terms and Scope
The Terms and Conditions refer to:
Offers: the products offered by the broker.
Agent: The Companies Registry of England and Wales hereby declares that it is acting on behalf of angiko and has its registered office at Ilford and Forest House, 3rd floor.
Ilford, 16-20 Clements Road (no one visits the address!), email address is service@urbntees.com, and is registered in the English Chamber of Commerce's Register of Commerce under number 13225230.
And through the website as an agent, so that the product can be delivered by the supplier.
According to Section 1115 of the Companies Act No. 200, the company's registered trademark is:
Order: the product that the buyer has ordered and for which a contract has been concluded.
Withdrawal Period: the period within which the consumer can exercise their right of withdrawal.
Consumer: the natural person who is not acting in a professional or commercial capacity and who enters into a distance contract with the agent.
Dropshipping: the buyer places an order through the website, which commissions and authorizes the broker to act as an intermediary, and therefore not at the broker's expense and risk, to reach an agreement between the buyer and the supplier regarding one or more products. The agreement is concluded through the agent, and the supplier delivers the product directly to the buyer.
Form: the withdrawal form provided by the entrepreneur, which a consumer can complete when exercising their right of withdrawal. This is included as an appendix to the terms and conditions.
Right of withdrawal: the option for the consumer to withdraw from the concluded agreement within the cooling-off period.
"Buyer" means the person for whom an agreement is concluded with the supplier.
Supplier: the supplier of a product.
Agreement: an agreement concluded or to be concluded between the buyer and the supplier through the intermediary of the representative, regarding the purchase of products, whereby one or more distance communication techniques are used in concluding the agreement.
Product: a product that the supplier offers for sale via the website via dropshipping.
Written: all digital communication in written form that can be stored on a durable medium and the agent can determine the method to be used, and
Terms and Conditions: These general terms and conditions for shipping as an agent.
These terms and conditions apply to every quote, order, and agreement of the agent, including any additions or amendments thereto, and subsequent agreements.
The applicability of any general or (purchase) conditions used by the broker-buyer is expressly rejected.
Articles 11.5, 11.6, 12, 13, and 14 of these general terms and conditions apply only to consumers.
If one or more of the terms and conditions are null and void or revoked, in whole or in part, at any time, the agreement and these terms and conditions remain in force and the relevant terms and conditions will be replaced during mutual negotiations without any opportunity for negotiation.

2. Dropshipping
Supplier information is listed on the website.
If the supplier is not located in France, you will import the ordered products on behalf of the buyer. All additional costs charged by the buyer, such as value-added tax, customs clearance fees, and other charges, are the buyer's responsibility.
The price stated in the offer excludes sales tax and other government levies, transportation costs, and packaging, unless otherwise indicated.
Payment for the order is processed by the agent, and the agent pays on behalf of the buyer.
The difference in compensation between the order amount paid by the buyer and the amount paid by the agent to the supplier is not the same, but rather compensation for the service provided by the agent.

3. Registration
Each agent's offer is valid for a limited period, namely until a product is no longer in stock at the supplier, is no longer available ("while supplies last"), or can no longer be ordered through the website.
If an offer is made under specific conditions, this

t explicitly stated in the offer.
All offers are non-binding. The agent reserves the right to modify the offer in any situation.
Each offer contains a product description that is as complete and accurate as possible, so that the buyer can properly assess the product. The product images are a representation of a product that corresponds to reality. The agent cannot guarantee that the displayed colors exactly match the actual colors of a product. If the buyer chooses to co-order, the buyer has been able to sufficiently evaluate the product, its image, and its description, taking into account the above.
All product images and descriptions are indicative and cannot constitute grounds for compensation or termination of the agreement in the event of errors and/or discrepancies, unless the deviations from the decisive characteristics of the product are so significant that the buyer actually intended to order a different product than the one the buyer intended.
The buyer cannot accept any offer that the buyer could reasonably have expected, should have understood, or should have understood contained an obvious typographical error or mistake. The buyer cannot assert any rights based on such an error or mistake.
4. An Agreement
Subject to the provisions of Article 4, paragraph 5, an agreement is concluded upon acceptance of the offer and placing of an order by the buyer, and upon fulfillment of the conditions applicable to them.
The agreement is signed in French, unless the broker is also provided in another language via the website, the terms and conditions, and subsequent communications. In the latter case, depending on the buyer's choice, the contract may be concluded in another language, and the buyer may also use this language to communicate with the broker.
If the buyer accepts the offer electronically, the broker will immediately confirm receipt of the acceptance electronically, after which the agreement is concluded. The buyer may withdraw from the contract until the broker has confirmed receipt of the acceptance.
The broker shall take appropriate technical and organizational measures to secure and protect the electronic transfer of data and to ensure a secure environment. The broker must take appropriate security measures if the buyer can pay electronically. The broker may verify whether the buyer can meet their payment obligations and obtain information that may be relevant to the responsible conclusion of the agreement. If the broker has good reason not to enter into the agreement, the broker has the right to refuse acceptance or the order, stating reasons, or to impose special conditions on the execution.
The buyer must ensure that all information specified by the agent, which is necessary or which the buyer reasonably should realize is necessary for the execution of the agreement, is provided to the agent in a timely manner. If this information is not provided to the agent in a timely manner, the agent has the right to postpone the execution of the agreement and/or compensate the buyer for any additional costs resulting from the delay, in accordance with the agent's normal costs.
The broker is not liable for any damage, in any form whatsoever, arising from the broker's reliance on incorrect and/or incomplete information provided by the buyer, unless the broker was aware of these inaccuracies or incompleteness.

5. Price
The prices stated in the offer are based on the cost factors applicable at the time the agreement was concluded, such as: import and export costs, shipping and unloading costs, insurance, and any applicable fees and taxes. Any difference, whether advantageous or disadvantageous, at the time of arrival, shipment, or delivery is to the buyer's advantage or disadvantage.
The prices of the offers are subject to printing and configuration errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the agent is not obligated to deliver the product at the incorrect price.
A composite price quote does not obligate the agent to deliver any part of the items included in the offer or quotation at any part of the quoted price.

6. Compliance and Warranty
The products, subject to the provisions of these general terms and conditions, comply with the agreement, the specifications stated in the offer, reasonable standards of workmanship and/or usability, and the laws and/or regulations applicable on the date the agreement was concluded. The agent points out that some products have a limited shelf life, in which case this is stated on the product in question.

The buyer must take this shelf life into account, during which the quality and safety of the product can be guaranteed in accordance with the supplier's warranties.
Any defects or incorrectly delivered products must be reported to the agent in writing within four (4) weeks of delivery. Returned products must be in their original packaging and in new condition.
The agent's warranty period is the same as the manufacturer's warranty period. However, the agent is never responsible for the ultimate suitability of the products for the buyer's individual use, nor for any advice regarding the use or application of the products.
If a warranty claim is made, the agent will, at its discretion, arrange for replacement or repair. In the case of an exchange, the buyer agrees to return the item to be exchanged to the agent. The warranty does not apply if:
the buyer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by a third party;
the delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or have been treated contrary to the agent's instructions and/or contrary to the instructions on the packaging;
the incompetence is wholly or partly the result of regulations that the government has imposed or will impose regarding the type or quality of materials used.

7. Delivery and Execution

The agent must execute product orders as carefully as possible.
The delivery address is the address the buyer provided to the agent when placing the order.
The agent must immediately transmit and execute accepted orders.
All delivery times are indicative. For deliveries of products from a country other than the Netherlands, delivery times may be longer than stated on the website. These times depend on the supplier's delivery times. The buyer cannot derive any rights from any stated delivery times. If an order cannot be delivered or if only part of the order can be delivered, the buyer will be notified of this within 30 days of placing the order.
The agent is entitled to deliver the goods in partial deliveries, provided these do not deviate from the agreement or if the partial delivery has no independent value. The agent has the right to invoice the delivered part separately. Exceeding a delivery date does not entitle the buyer to compensation.
The delivery times stated on the website are indicative only.
The buyer is not entitled to terminate the agreement and is not entitled to compensation if the specified delivery time is exceeded, unless expressly agreed otherwise.
If the agreement is terminated in accordance with paragraph 3 of this article, the agent will refund the amount to the buyer as soon as possible, but no later than 14 days after termination of the agreement.

If it proves impossible to deliver an ordered product, the agent must attempt to find a replacement item. The fact that the delivered item is a replacement item must be clearly and comprehensibly indicated, no later than upon delivery. In the case of a replacement product, no exception to the right of withdrawal applies. If the items are returned, the agent will bear the costs.
Liability for damage and/or shortages of goods rests with the agent until the goods have been delivered to the buyer or a representative previously designated by the agent, unless expressly agreed otherwise. If the goods are received without any comments or remarks on the consignment note/invoice, this constitutes proof that the packaging was in good condition at the time of delivery.

8. Payment

Unless otherwise agreed, the amounts payable by the buyer under the agreement must be paid immediately after placing the order.
The buyer is obligated to immediately inform the agent of any inaccuracies in the payment information provided by the buyer. If the Buyer fails to meet their payment obligations on time, after the Broker has notified the Buyer that payment is overdue and after the Agent has granted the Buyer a reasonable period to meet their payment obligations, and if no payment has been made within this period, the Broker is entitled to charge default interest on the unpaid amount. If the Buyer is not a consumer, this is the default interest. The Broker is also entitled to compensation for extrajudicial collection costs paid by the Broker or paid by someone else on the Agent's behalf. The collection costs are calculated in accordance with the law and the Decree on Compensation for Extrajudicial Collection.

Association costs.

9. Website and Product Regulations

The Agent is not responsible for errors and/or imperfections in the website's functions. The Agent is not responsible for any disruption or unavailability of the site, for any reason whatsoever.
The Agent does not guarantee that the content of emails sent by/on behalf of the Agent can be transmitted correctly and completely, nor does it guarantee that other digital communications will arrive on time.
All claims by the Buyer due to Agent's breach of contract will lapse if the Agent is not notified in writing and with reasons within one (1) year after the Buyer discovered or reasonably could have discovered the facts on which their claims are based.
The Agent expressly disclaims all liability and all claims from buyers and third parties who have suffered (personal) damage due to careless, incorrect, or unnecessary use of the products. Products may only be used in accordance with the instructions for use.
The Agent advises the Buyer to always read the user manual before use and follow the instructions contained therein. Products must be stored and used in accordance with the instructions for use.
Any advice regarding the use of the products is general and non-binding. The buyer must determine for themselves, at their own risk, whether a product is suitable for them. If in doubt about the use of a product, the buyer should contact the supplier or their doctor to evaluate its use in a specific case.
Certain products, such as very small products, personal care products, and electrical appliances, should be kept out of reach of young children.
The agent recommends that in all situations, but especially during pregnancy, breastfeeding, when taking medication, and if there is any doubt about an allergy to any of the ingredients, only purchase products, such as topical personal care products, after reading the instructions for use. Consult an expert before use if necessary.

10. Force Majeure

The agent is not liable to the buyer if the obligations under the agreement cannot be fulfilled due to force majeure. Force majeure is understood to mean in all cases:
force majeure affecting the supplier;
government measures and restrictions;
electrical outages;
disruptions to the internet, computer networks, and telecommunications facilities, such as those caused by cybercrime and hacking;
natural disasters;
wars and terrorist attacks;
general transport problems and restrictions;
strikes by suppliers or agents; and
other situations beyond the agent's control that temporarily or permanently prevent the agent from fulfilling its obligations.
During the period of force majeure, the obligations under the agreement may be suspended. If this period lasts longer than two months, both parties are entitled to terminate the agreement, without the other party or the representative being entitled to claim compensation.
If, in the event of Force Majeure, the Agent has already fulfilled or will be able to fulfill part of its obligations under the Agreement, and if the part of the Agreement that has been fulfilled or will be fulfilled has independent value, the Agent has the right to invoice the portion already fulfilled, and the agreement will be honored. The buyer is obligated to pay this invoice as if it were a separate agreement.

11. Protection of Privacy

The buyer's (personal) data is stored in a database. This information is primarily used to enforce the agreement. The Agent may, upon request, send the Buyer information about its products, such as newsletters and offers. The buyer may, in any case, object to the use of personal data for direct marketing purposes and/or to receiving (more) (specific) marketing information by sending a request to the agent to stop this.
The buyer accepts the use of electronic communication. The Buyer acknowledges that this electronic exchange of information through electronic communication, despite all reasonable security measures taken by the Agent, is not secure and that it can be intercepted, manipulated, infected, delayed, or transmitted (or transmitted) errors, including through viruses and spam filters. Nor can the agent give an absolute guarantee that unauthorized persons will not have access to the information.
The agent takes appropriate measures to ensure that the (personal) data remains confidential and secure.
In the context of the implementation of the agreement, (personal) data may also be transferred to countries outside the European Union, for example to a supplier in China, because the agreement is

If the agreement between the buyer and the supplier cannot otherwise be fulfilled, and the supplier will not deliver the order to the buyer, the agent must then provide contractual guarantees.
Buyers who are consumers have the right to request the Broker in writing to inspect the personal data processed by the Broker and/or (if applicable) to have it corrected, supplemented, deleted, or hidden. A request for transparency and/or correction must be addressed to the agent's management. Registered personal data must be disclosed, corrected, or deleted at the buyer's first request.
Personal data of a buyer who is a consumer will not be provided to third parties unless the agent is obligated to do so by applicable laws and regulations, or if this is necessary for the performance of the agreement.

12. Consumers

Prices for consumers are shown excluding VAT, taxes, and shipping costs. Before concluding an agreement with a consumer, the text of the terms and conditions will be made available to the consumer (electronically) in such a way that the consumer can easily store it on another durable medium. If this is not reasonably possible, it must be stated where and how the consumer can access the terms and conditions electronically before concluding the agreement, and at the consumer's request, the terms and conditions can be sent electronically or otherwise free of charge.
The broker will post the following information on the website on behalf of the consumer, or at least ensure that it can be stored in an accessible manner on a durable medium:
the conditions under which and how a consumer can file a complaint
the terms and conditions and how the consumer can exercise their right of withdrawal, or a clear indication that a right of withdrawal does not apply
information about the warranty and after-sales service, and
the form.
The consumer may, if they wish to exercise all their statutory rights as a consumer against the supplier, contact the broker, provided this is done in accordance with the provisions of the general terms and conditions. A guarantee provided by the agent or supplier does not affect the statutory rights the consumer can claim from the agent under the agreement.
Where Article 7, paragraph 5, applies, a consumer buyer has the right to withdraw from the agreement free of charge for products that cannot be delivered or cannot be delivered within a reasonable time.
The agent may then deviate from the collection costs required in Article 8, paragraph 3, to the consumer's benefit.

13. Right of Withdrawal

When purchasing products, the consumer buyer has the right to withdraw from the agreement without giving reasons within 14 days. The withdrawal period commences on the day after the consumer, or a representative designated by the consumer in advance and notified to the agent, receives the product.
During the withdrawal period, the consumer must handle the product and its packaging with care. The consumer may only unpack and use the product in such a way and to the extent necessary to enable them to decide whether they wish to keep it. If the consumer wishes to exercise their right of withdrawal, they must return the product with all delivered accessories and – if reasonable and possible – in the original condition and packaging to the entrepreneur, according to the entrepreneur's reasonableness.
If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product using the form. After the consumer has indicated that they wish to exercise their right of withdrawal, they must return the product to the agent or supplier within 14 days. The consumer must also prove that the delivered products were returned on time.
If the consumer has not indicated their wish to exercise their right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in Article 13, paragraphs 2 and 3, the purchase is final. The following products are excluded from the right of withdrawal:
Products that are clearly personal in nature
Products that are of such a nature that they cannot be returned
Products that can spoil or become obsolete quickly
Products whose value depends on the evolution of the financial market and over which the agent has no control
Sealed audio and video recordings and computer programs whose seal has been broken after delivery
Sealed products that are not suitable for return for health or hygiene reasons

Products shipped, whose seal has been broken after delivery, and
products manufactured at the consumer's request, in accordance with the consumer's specifications.

14. Return Costs

If a consumer exercises their right of withdrawal, the consumer bears the costs of returning the goods.
If the consumer has paid a sum, the broker must refund this amount to the consumer as soon as possible, but no later than 14 days after receipt of the returned item. Refunds will be made using the same payment method used for the purchase, unless the consumer expressly agrees to use a different payment method and the broker approves this method. However, the conditions for reimbursement are that the product has already reached the broker or supplier or that convincing evidence can be provided that a complete return has taken place.
If the product is damaged due to careless handling by the consumer, the consumer is liable for any diminished value of the product. If delivery takes place within 24 days of the order placement, we reserve the right to charge handling fees for uncollected or refused packages (returns, handling fees, etc.). Therefore, we charge a fee if a package is not collected. The shipment will remain with the postman for 14 days before being returned to us. Please note that if you change your mind and wish to return the item, you must first collect the package and then return it. Unexchanged packages are not covered by the right of withdrawal.

14. Complaints and Disputes

If the buyer has a complaint, it must be submitted exclusively in writing to the broker.
A complaint does not suspend the obligations of the buyer or the broker, unless the broker has agreed otherwise in writing.
A complaint regarding the performance of the agreement must be submitted in writing and with reasons within seven (7) days of the buyer discovering the deficiencies. A complaint must be handled within 14 days from the date of receipt by the broker. If a complaint requires a longer processing time, the complainant must be notified within 14 days and will also receive an indication of the timeframe within which the complaint will be handled.
In all situations, the agent has at least four (4) weeks to resolve a complaint amicably. After this period, the complaint is considered a dispute, in accordance with Article 15, paragraph 8.
If the Agent finds a claim justified, the Agent will, at its discretion, replace or repair the delivered Products. If a complaint cannot be resolved amicably, the complaint is considered a dispute, in accordance with Article 15, paragraph 8.
If the complainant is a consumer, they can also contact a dispute resolution body via the European ODR platform (https://ec.europa.eu/consumers/odr/). All disputes arising from or related to an agreement to which these terms and conditions apply are governed exclusively by Dutch law, regardless of the place of residence of the buyer or a third party. The court in Rotterdam has exclusive jurisdiction to hear the dispute, unless mandatory provisions of law confer jurisdiction on another court.

The Vienna Sales Convention excludes the application of the Vienna Sales Convention to international purchases.

***

Appendix: Right of Withdrawal Form (consumers only)

Right of Withdrawal Form

(You only need to complete and return this form if you wish to withdraw from the agreement)